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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Seek information on the tourism industry
   • Identify sources of information on the tourism industry correctly including information relating to: ; economic and social significance of the tourism industry and the role of local communities; different tourism markets and their relevance to industry sectors; relationships between tourism and other industries; different sectors of the industry, their inter-relationships and the services available in each sector; major tourism industry bodies; environmental issues for tourism; industrial relati
   • Access and update specific information on relevant sector(s) of work.
   • Access and use knowledge of the tourism industry in the correct context to enhance the quality of work performance.
2. Source and apply information on legal and ethical issues which impact on the tourism industry
   • Obtain information on legal and ethical issues to assist effective work performance.
   • Conduct day-to-day activities in accordance with legal obligations and ethical industry practices.
3. Update tourism industry knowledge
   • Identify and use a range of opportunities to update general knowledge of the tourism industry.
   • Monitor current issues of concern to the industry.
   • Share updated knowledge with customers and colleagues as appropriate, and incorporate into day-to-day work activities.

Required Skills

Not applicable

Evidence Required

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit

different sectors of the tourism industry and their interrelationships including a general knowledge of the structure roles and functions of the following sectors

accommodation

attractions and theme parks

tour operators

tour wholesalers

retail travel agents

information services and coordination sector local regional national

meetings and events

major crossindustry and sectorspecific organisations

overview of quality assurance in the tourism industry and the roles and responsibilities of individual staff members in quality assurance

overview of how to organise time and work in different industry contexts

tourism industry information sources

basic research skills

identification of relevant information

questioning techniques to obtain information

sorting and summarising information

legislation both State and Federal which applies across the industry in the following areas name primary objective and impact on individual staff only

consumer protection

duty of care

equal employment opportunity

antidiscrimination

workplace relations

child sex tourism

overview of current and emerging technology used across the tourism industry including ebusiness

Linkages to Other Units

This is a core unit that underpins effective performance in all other units and combined training and assessment may be appropriate

Critical Aspects of Assessment

Evidence of the following is critical

ability to source industry information

general knowledge of the tourism industry including main roles functions and interrelationships of different sectors with a more detailed knowledge of issues which relate to a specific sector or workplace

Context of Assessment and Resource Implications

Assessment must ensure

project or work activities that allow the candidate to demonstrate the application of knowledge to specific tourism industry contexts and situations

Assessment Methods

Assessment methods must be chosen to ensure that ability to develop and update knowledge can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

case studies and problemsolving exercises to assess application of knowledge to different situations and contexts

questions to assess knowledge of different aspects of the tourism industry

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Deciding whether to join an industry association based on promotional materials

Communicating Ideas and Information

For example

Liaising with colleagues from other industry sectors to meet a particular customer request

Planning and Organising Activities

For example

Organising a personal program of professional development activities for the upcoming year

Working with Others and in Teams

For example

Discussing industry events with colleagues

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example

Responding to a situation which involves dealing with a sector of the industry of which you have limited knowledge

Using Technology

For example

Using the Internet to source information on the tourism industry

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit

different sectors of the tourism industry and their interrelationships including a general knowledge of the structure roles and functions of the following sectors

accommodation

attractions and theme parks

tour operators

tour wholesalers

retail travel agents

information services and coordination sector local regional national

meetings and events

major crossindustry and sectorspecific organisations

overview of quality assurance in the tourism industry and the roles and responsibilities of individual staff members in quality assurance

overview of how to organise time and work in different industry contexts

tourism industry information sources

basic research skills

identification of relevant information

questioning techniques to obtain information

sorting and summarising information

legislation both State and Federal which applies across the industry in the following areas name primary objective and impact on individual staff only

consumer protection

duty of care

equal employment opportunity

antidiscrimination

workplace relations

child sex tourism

overview of current and emerging technology used across the tourism industry including ebusiness

Linkages to Other Units

This is a core unit that underpins effective performance in all other units and combined training and assessment may be appropriate

Critical Aspects of Assessment

Evidence of the following is critical

ability to source industry information

general knowledge of the tourism industry including main roles functions and interrelationships of different sectors with a more detailed knowledge of issues which relate to a specific sector or workplace

Context of Assessment and Resource Implications

Assessment must ensure

project or work activities that allow the candidate to demonstrate the application of knowledge to specific tourism industry contexts and situations

Assessment Methods

Assessment methods must be chosen to ensure that ability to develop and update knowledge can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

case studies and problemsolving exercises to assess application of knowledge to different situations and contexts

questions to assess knowledge of different aspects of the tourism industry

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Deciding whether to join an industry association based on promotional materials

Communicating Ideas and Information

For example

Liaising with colleagues from other industry sectors to meet a particular customer request

Planning and Organising Activities

For example

Organising a personal program of professional development activities for the upcoming year

Working with Others and in Teams

For example

Discussing industry events with colleagues

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example

Responding to a situation which involves dealing with a sector of the industry of which you have limited knowledge

Using Technology

For example

Using the Internet to source information on the tourism industry

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Range Statement

This unit applies to all sectors of the tourism industry.

Information sources and opportunities to update knowledge may include:

media

reference books

libraries

unions

industry associations and organisations

industry journals

computer data, including Internet

personal observations and experience

industry seminars or training courses

informal networking.

Legal issues which impact on the industry include:

consumer protection

duty of care

equal employment opportunity

anti-discrimination

workplace relations.

child sex tourism.

Ethical issues impacting on the industry may relate to:

confidentiality

commission procedures

overbooking

pricing

tipping

familiarisations

gifts and services free of charge

product recommendations.

Industries other than tourism may include:

hospitality

entertainment

arts

sports

agriculture

conservation

science and research

retail.

Environmental issues may include:

protection of natural and cultural integrity

minimal impact operations

environmental sustainability

waste management

energy-efficient operations

land ownership

land access and usage.

Economic and social issues may include:

employment

effect on local amenities/facilities

population change due to tourism development

community role in tourism.

Issues of concern to the industry may be related to:

government initiatives

emerging markets

environmental and social issues

labour issues

industry expansion or retraction.

This unit applies to all sectors of the tourism industry.

Information sources and opportunities to update knowledge may include:

media

reference books

libraries

unions

industry associations and organisations

industry journals

computer data, including Internet

personal observations and experience

industry seminars or training courses

informal networking.

Legal issues which impact on the industry include:

consumer protection

duty of care

equal employment opportunity

anti-discrimination

workplace relations.

child sex tourism.

Ethical issues impacting on the industry may relate to:

confidentiality

commission procedures

overbooking

pricing

tipping

familiarisations

gifts and services free of charge

product recommendations.

Industries other than tourism may include:

hospitality

entertainment

arts

sports

agriculture

conservation

science and research

retail.

Environmental issues may include:

protection of natural and cultural integrity

minimal impact operations

environmental sustainability

waste management

energy-efficient operations

land ownership

land access and usage.

Economic and social issues may include:

employment

effect on local amenities/facilities

population change due to tourism development

community role in tourism.

Issues of concern to the industry may be related to:

government initiatives

emerging markets

environmental and social issues

labour issues

industry expansion or retraction.

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